Help & Knowledge Base
Frequently Asked Questions
Have questions about raw pet nutrition, transition methods, handling, or shipping? Select a topic category below to explore answers directly from our farm team.
🌾 Sourcing & Quality ▼ Click to View
Where do you source your raw ingredients?
Our commitment is to source locally whenever possible. Most of our meats come from pastured, free-range farms right here in Lancaster County, PA. When local sourcing isn't available year-round, we supplement with high-quality meats from trusted U.S. suppliers who never compromise on ethics, quality, or safety. All products are free from antibiotics, added hormones, steroids, and synthetic chemicals.
Is your food nutritionally complete and balanced?
Yes! Our complete recipes are formulated to be balanced for dogs and cats according to recognized AAFCO guidelines. Each recipe includes muscle meat, organs, bone, and essential nutrients from natural whole food sources.
Do I need to add supplements?
No additional supplements are needed when feeding our Complete Meals (mixes). If you feed our Single Proteins (blends), we recommend frequent rotation between protein sources to achieve balance over time.
How is your food processed?
We keep things simple and natural. Our products are made without High-Pressure Processing (HPP), bacteriophages, denatured meats, or 4D meats.
🥩 Raw Food Basics ▼ Click to View
What is "Whole Animal Nutrition?"
Whole animal nutrition uses muscle meat, organs, and raw bones—just as nature intended[cite: 1]. By feeding whole food ratios, pets receive bioavailable vitamins, minerals, amino acids, and healthy fats without relying on synthetic fillers.
What are PMR and BARF diets?
PMR (Prey Model Raw): Emphasizes roughly 80% muscle meat, 10% raw bone, and 10% organ meat (including 5% liver).
BARF (Biologically Appropriate Raw Food): An animal-based diet incorporating muscle, bone, and organ meat along with small amounts of plant matter or fruits for added fiber.
What are the primary health benefits of raw feeding?
Pet parents frequently report cleaner teeth, smaller and less smelly stools, improved digestion, shinier coats, relief from skin allergies, and steady, vibrant energy levels.
🐾 Getting Started & Transitioning ▼ Click to View
How much raw food should I feed my pet?
Most adult dogs eat roughly 2–3% of their ideal adult body weight daily, while cats consume 2–4%. You can calculate your pet's exact portion using our Feeding Calculator!
How do I transition my pet to raw food?
We recommend a gradual step-by-step transition over 7 to 10 days. Check out our complete Transition to Raw Guide for full daily instructions.
Can I mix raw food with kibble?
Yes, though we recommend feeding raw and kibble in separate meals (e.g., kibble in the morning, raw at night) for optimal digestive comfort.
❄️ Food Handling & Safety ▼ Click to View
What is the best way to thaw raw food?
Thaw food slowly in the refrigerator. To speed up the process, place sealed tubs in a bowl of cool water. Never microwave raw pet food, as heat cooks the bone content and damages delicate nutrients.
How long does raw food stay good once thawed?
Thawed raw food stays fresh in the refrigerator for 3 to 5 days. Keep unneeded portions frozen until ready to thaw.
Can I thaw and refreeze raw pet food?
Yes! As long as the food remained cold to the touch while thawed, you can safely refreeze it one time.
Will my pet get sick from natural bacteria?
Healthy dogs and cats have short, highly acidic digestive tracts designed by nature to handle raw meat bacteria safely. Standard kitchen hygiene practices (washing bowls and hands) keep your household safe.
📦 Ordering & Delivery ▼ Click to View
Where do you ship?
We ship nationwide across the United States via UPS, packing all orders frozen in insulated boxes with dry ice.
How does Free Shipping work?
Orders of $189+ qualify for FREE shipping! Orders between $75–$188.99 ship for $19 flat rate, and orders under $75 ship for $39. Check out our full Shipping Policy & Schedule for full delivery details.
Still Have Questions?
Our Lancaster farm customer care team is here to help you navigate raw feeding!