REFUND & RETURN POLICY:

At BJ’s Raw Pet Food, your satisfaction—and your pet’s health—are our top priorities.

• Returns Accepted:

  • Only unopened and properly frozen products are eligible for return.

  • Returns must be initiated within 30 days of purchase.

• Shipping & Refunds:

  • We’ll provide a return shipping label, but return shipping costs are the customer’s responsibility.

• • Original shipping fees are non-refundable.

• • After we receive and inspect your return, eligible refunds will be issued to your original payment method and typically appear within 2–5 business days.

Order Arrived Late, Warm, or Thawed?

• Once your order leaves our facility with UPS, it’s in good hands—but unexpected transit delays can happen, which may or may not affect the quality of the products.

• If your order arrives late or not in the condition you expected, contact us at customer-service@bjsrawpetfood.com with photos of the order's condition so we can make it right.

Received the Incorrect Order or Product?

• If you receive the wrong item, or your order appears incomplete or incorrect, please contact us at customer-service@bjsrawpetfood.com within 48 hours of delivery.

• Include photos and your order number so our team can review the issue.
  

• Depending on your location and product availability, we may offer a refund or replacement.

• In some cases (e.g., shipping limitations or product availability), these options may not be possible—but we’ll work with you to find the best solution.

Damaged Order?

• Please inspect your order upon delivery.

• If products are slightly damaged but remain cold, they are safe to use.

• Cracked or damaged containers should be sealed tightly or transferred into an airtight container to maintain freshness.

Contact us at customer-service@bjsrawpetfood.com within 48 hours of delivery with photos of the packaging and product, and our team will assist you promptly.